MSI Initiates Intel 6-series Recall Program

"MSI too has set up a support helpline and special customer service centers to help customers with the faulty chipsets get either replacements or sales returns."

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Following Intel’s disclosure of a SATA 3Gbps port flaw in its new Sandy Bridge-based 6-Series chipsets, several OEM and system partners have started recalling and replacing their products. MSI too has set up a support helpline and special customer service centers to help customers with the faulty chipsets get either replacements or sales returns.

The newly released 6-series chipsets of Intel have a minor flaw with the SATA 3Gbps ports which could see their performance degrading over a period of three years. Intel has asked all of its OEM partners to recall all their products based on this chipset, and MSI is taking this recall seriously. The manufacturer has placed immediate restrictions on all shipments of 6-series chipset-based products to distributors and resellers and is investigating other product batches that are likely to be affected.

Products already on shelves have also been taken off sales lines until further notice. Any shipments pending to customers have been put on hold. MSI has also asked all of its retailers and resellers to return any Intel 6 series MSI products in their inventory to their distributors. They can also get in touch with their local MSI sales representative in case they have any questions on the process.

In addition to recalling products, MSI has also issued a reassurance for customers who have already purchased an Intel 6 series based product. Customers in the UK are required to call the special service helpline on 0208-569-658 (Mon-Fri, 9:30-1700) for details on how they can get their products replaced or serviced. They can also email uksbsupport@msi.com for these details. Similar helplines and service support centers are also being set up across Europe for speedy resolution of the issue.

To make it easy for customers to understand whether their MSI product is affected or not, MSI has issued a list of affected models, which includes the following:

MSI Mainboards (Intel P67)

P67A-GD65

P67A-GD55

P67A-GD53

P67A-C45

P67A-C43

P67S-C43

MSI Mainboards (Intel H67)

H67MA-ED55

H67MA-E45

H67MS-E43

H67MS-E33

MSI Notebooks (Intel PM67)

GT680R

MSI Notebooks (Intel HM67)

CR640

CX640

For customers who have purchased any of the above products, MSI is offering both product swap and refund options. Those customers who wish to get their product replaced will have to wait until April for the arrival of the new B3 stepping chipset-based Intel 6 series boards. Until then, MSI is advising motherboard customers to switch over to using the white SATA3 ports on their boards as these ports have not been affected.

To make it easy for customers to identify new products once they become available, MSI will be putting a clear sticker on the color box, with details of the same to be released by the end of February. Customers can also leave their details with MSI for a return intimation email by sending a blank email to uksbsupport@msi.com 

Customers who prefer not to wait for product replacement in April have the option of returning their products for a full refund. Such customers are required to approach their original reseller or retailer to hand in their product and get a credit refund. For the refund option, MSI has also clarified that any customers who purchased their products as part of the VAT back launch program in January will not be eligible for cash back claims. Details of the same can also be found by reaching the helpline phone number or email.

Customers outside the UK can find necessary information for their local region by visiting the information page set up at http://www.msi.eu/intel-6-series-chipset-issue.

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Most Recent Comments

27-01-2011, 13:58:47

Mikrouwel
Hey There Guys,

*NOTE* If this thread is in the wrong section or needs to split up (hope not) then I am sorry for breaking rules

I have been putting up threads everywhere about all my different problems and questions I am having and guys keep on asking questions which have been answered in other threads so I have made one "Super Thread"

System Specs:


i7 920 D0 SLBEJ Batch
Rampage III Extreme
Coolermaster 1250W PSU
ASus 5870 v2 Graphics card
3X6 gig Corsair Domanator GT RAM (2000Mhz 8-9-8-24-2N)

Cooling:

Stock cooling on Rampage III Extreme
Stock cooling on 5870 V2
Stock heatsinks and cooling on RAM

Water cooling on CPU with the following components:


Black Ice 360X26mm Radiator
EK HF Supreme CPU water block
XSPC 750L/h Pump/Res Combo
3x120mm fans

BIOS Settings:


Xtreme Tweaker

LN2 Mode: Disabled***
QPI Loadline Calibration: Enabled***

Sync Mode [Enabled]
AI Overclock Tuner [Manual]
OC From CPU level Up [Auto]
CPU Ratio Setting [AUTO]
CPU Turbo Power Limit [Disabled]

>CPU Configuration----------------------------
CPU Ratio Setting [AUTO]
C1E Support [Enabled]
Hardware Prefetcher [Enabled]
Adjacent Cache Line Prefetcher [Enabled]
Intel(R) Virtualiyation Tech [Enabled]
CPU TM Function [Disabled]
Execute Disable Bit [Enabled]
Intel(R) HT Technology [Enabled]
Active Processor Cores [All]
A20M [Disabled]
Intel(R) SpeedStep(TM) Tech [Enabled]
Intel(R) C-STATE Tech [Enabled]
C State package limit setting [Auto]
----------------------------------------------

BCLK Frequency [AUTO]
PCIE Frequency [AUTO]
DRAM Frequency [AUTO]
UCLK Frequency [AUTO]
QPI Link Data Rate [AUTO]

Memory Configuration Protect [Disabled]

>DRAM Timing Control--------------------------
CAS# Latency [AUTO]
RAS# to CAS# Delay [AUTO]
RAS# PRE Time [AUTO]
RAS# ACT Time [AUTO]
RAS# to RAS# Delay [AUTO]
REF Cycle Time [AUTO]
WRITE Recovery Time [AUTO]
READ to PRE Time [AUTO]
FOUR ACT WIN Time [AUTO]
Back-To-BackCAS# Delay [Auto]

Timing Mode [AUTO]
Round Trip Latency on CHA [AUTO]
Round Trip Latency on CHB [AUTO]
Round Trip Latency on CHC [AUTO]

WRITE To READ Delay(DD) [Auto]
WRITE To READ Delay(DR) [Auto]
WRITE To READ Delay(SR) [Auto]
READ To WRITE Delay(DD) [Auto]
READ To WRITE Delay(DR) [Auto]
READ To WRITE Delay(SR) [Auto]
READ To READ Delay(DD) [Auto]
READ To READ Delay(DR) [Auto]
READ To READ Delay(SR) [Auto]
WRITE To WRITE Delay(DD) [Auto]
WRITE To WRITE Delay(DR) [Auto]
WRITE To WRITE Delay(SR) [Auto]
----------------------------------------------

CPU Differential Amplitude [Auto]
CPU Clock Skew [Auto]
IOH Clock Skew [Auto]
------------ Extreme Engine Digi+ ------------
Digi+ PWR Mode [T-Balanced]
PWR Volt. Control [Auto]
Load-Line Calibration [AUTO]
CPU Voltege OCP [Enabled]
CPU PWM Frequency [AUTO]

Extreme OV [Disabled]
Extreme OC [Disabled]

CPU Voltage [AUTO]
CPU PLL Voltage [Auto]
QPI/DRAM Core Voltage [AUTO]
DRAM Bus Voltage [Auto]

>DRAM REF Voltages----------------------------
DRAM DATA REF Voltage on CHA [Auto]
DRAM CTRL REF Voltage on CHA [Auto]
DRAM DATA REF Voltage on CHB [Auto]
DRAM CTRL REF Voltage on CHB [Auto]
DRAM DATA REF Voltage on CHC [Auto]
DRAM CTRL REF Voltage on CHC [Auto]
----------------------------------------------

IOH Voltage [Auto]
IOH PCIE Voltage [Auto]

ICH Voltage [Auto]
ICH PCIE Voltage [Auto]

---------- Spread Spectrum Control -----------
CPU Spread Spectrum [Disabled]
DRAM Spread Spectrum [Disabled]


Could I please ask guys that are going to make suggestion to put what number problem they addressing so I can keep track

I am Going to list all my problems and address them one by one:

1) 6gb of RAM installed but only detecting 4gb (attached a picture of my CPU socket encase of bent pins)


2) What are the max voltages I should use and by how long will this decrease the life of my components?


3) Could someone explain the effects of running the PCIE lane faster than 100


4) What temps should I get at stock settings with my Water cooling loop? (ambient 26C-32C)


5) What is the highest voltage for a Asus 5870 V@ for 24/7?


6) How to determine if I have mounted my EK HF Supreme properly


I'm am sure that some of the suggestions that are going to be made I would have tried but I am more than willing to try them again

I will edit this thread if there are any more issues that I need to be answered

Pic of CPU Socket:



Really big thanks guys :)

Mikrouwel

27-01-2011, 14:40:45

SieB
I can only help you with 1 and 6, maybe ;)

1) 6gb of RAM installed but only detecting 4gb (attached a picture of my CPU socket encase of bent pins)


Is this in the BIOS or in Windows? If it's in Windows are you using 32bit? If yes, you need 64bit in order to run more than 4gb. Sorry if you are not a noob and understand this already, I don't know how much you know.

If it's in the BIOS I don't know what could be causing that, maybe something to do with the bent pin!?!?!?

6) How to determine if I have mounted my EK HF Supreme properly



It should rest flat on the CPU and be screwed down tight, not to tight thou, just so it's pressing down firmly on the CPU.

You should also be able to tell by your temps if it's mounted properly, I don't know what the average temps are for water cooling, but if they seem too high it's more than likely you haven't fitted it properly.

That's all i've got, sorry if this didn't help :)

27-01-2011, 15:39:01

ShortAlieN
1. Try mounting each stick individually in the board and see if it will POST. If all the RAM sticks are good, then it is possible that the bent pin may be a cause, or maybe you have a bad DIMM socket on the motherboard.

What speed are you looking to overclock to? I have a 920 in my system as well, at 4.2ghz with 1.35 volts it gets warm, but I'm only using a Corsair H50. Under load it gets in the range of 80-85C so I tend to kick it back a notch to around 3.7ghz with 1.27 volts. Higher volts will shorten the life of components, but I'm unable to put a number to how much it will.

27-01-2011, 22:56:24

Mikrouwel
Hi There

Thanks for the responses so far,

1) Okay first off I am running Windows 7 Ultimate 64bit and sometimes I detect 6gig but other I detect 4gig. The fix that works for most people is resetting the CPU socket and/or a bent pin that needs to bent back.

I have also tried to see if it is a cold boot issue and it is not (I ran prime and LinX and then did a reboot and nothing, but 2 reboot later I got 6gb again and then nothing the next time

I have got a friend that has a nice big magnifying glass that I can borrow and I will take some pics and try and bend pin again

I will also try each stick of RAM one by one to see if the system picks up all 2gig sticks

I put a pic in there to show you guys what pic was bent (in my eye) and I bent it back. Can you tell me if that pin touches the IMC on the CPU and if it is still bent?

2) With my Water cooling I get a delta T of about 10C at stock settings and of about 22C at 4ghz. If I relate that to overall temps I am talking about 40C at stock and about 53C at 4Ghz with 1.25vcore

I am also using mx-2 at the moment because I am waiting for my AS5 to arrive and I am running my fans on my radiator at 60%

Once again thanks guys,

Mikrouwel

28-01-2011, 01:49:39

ShortAlieN
those temps are well within range. if you are not getting above 60C you have no worries. i would not recommend bending the pin anymore. the more you touch it, the more likely it is to break. if you are not having problems with the CPU I would stay away from those pins.
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