Crimson Desert says no to Intel ARC GPUs – Get a refund
Crimson Desert doesn’t run on Intel ARC GPUs – Gamers told to get a refund
– Update – Pearl Abyss has backtracked, confirming that they will support Intel ARC GPUs with future Crimson Desert game updates.
Crimson Desert is now available on PC, and it doesn’t run on Intel ARC graphics cards. When gamers try to run the game with Intel ARC graphics, they are greeted with a “The graphics device is currently not supported” error message.
In their FAQ for Crimson Desert, Pearl Abyss simply states that gamers who purchased the game expecting ARC GPU support should “refer to the refund policy of the platform where the game was purchased.” At this time, there is no timeframe for when Crimson Desert will support Intel ARC GPUs.
Is Intel ARC GPU support planned?
Right now, ARC GPU users are being told that their “graphics device is currently not supported”. This implies that Intel GPU support is planned. That said, this is far from a concrete confirmation.
Right now, it is unknown why Crimson Desert is not playable on Intel ARC GPUs. Could this be fixed with a combination of Intel driver and game updates? Perhaps. Pearl Abyss has stated that they are “committed to continually improving performance and enhancing the overall experience through future updates and patches.” That said, they haven’t said that Intel ARC GPUs will be supported
(Crimson Desert FAQ)
Strong support for AMD and Nvidia GPUs
Crimson Desert has launched with support for AMD FSR 3/4 and Nvidia DLSS 4/4.5. Additionally, the game supports Nvidia’s DLSS Ray Reconstruction technology and AMD’s Ray Regeneration technology. Note that features can greatly improve Crimson Desert’s performance and visuals on PC. Additionally, Crimson Desert supports Frame Generation, with up to 4x Frame Generation on Nvidia RTX 50 series GPUs.
Will Intel GPU support come to Crimson Desert? Maybe. If not, it will be a bad showing for both Pearl Abyss and Intel. Regardless, as it stands, Intel ARC users can’t play Crimson Desert.
You can join the discussion on Crimson Desert not running on Intel GPUs on the OC3D Forums.
Update:
Intel has issued the following statement to OC3D.
We’re aware that Crimson Desert currently doesn’t launch on systems with Intel GPUs and we’re hugely disappointed that players using Intel graphics hardware can’t jump in to the world of Pywel at launch.
Getting games running smoothly is always a partnership between developers and hardware makers. Over the past several years, we’ve reached out to Pearl Abyss many times to help test, validate, and optimize support for Intel graphics, providing early hardware, drivers, and engineering resources across multiple generations, including Alchemist, Battlemage, Meteor Lake, and Lunar Lake.
Our teams are deeply committed to helping all studios deliver the best experience possible, providing open tools, documentation, and direct engineering support to make sure their games run well for everyone, including the tens of millions of players using Intel GPUs. We remain ready to assist Pearl Abyss however we can.
For details on the choice not to enable Intel support at launch, please reach out directly to Pearl Abyss.
– Intel to OC3D
