Bent Pins – Amazon Destroys a Customers Ryzen 5 5600X by using insufficient packaging

Bent Pins - Amazon Destroys a Customers Ryzen 5 5600X by using insufficient packaging

Bent Pins – Amazon Destroys a Customers Ryzen 5 5600X by using insufficient packaging

High-end PC hardware is in short supply, a factor that has made the delivery of new PC components more exciting than usual. It is hard enough to purchase a new Ryzen 5000 series processors, a new Geforce RTX, or a Radeon RX 6000 series graphics card, but imagine a long-awaited parcel arriving damaged beyond repair. 

After waiting for two months to purchase a Ryzen 5 5600X processor, Reddit users MingMecca reported that their processor arrived damaged and was packaged in a soft pack envelope. This lacklustre packaging resulted on the processor being damaged in transit, bending pins on the processor, making it unusable. 

The arrival of a new processor should be a happy occasion, but Amazon’s lack of consideration when packing the processor soured the situation. A processor that was worth $300 was destroyed because Amazon wouldn’t package the item adequately. 

Below is a picture of MingMecca’s processor, showcasing a large number of bent pins. Since AMD’s Ryzen 5 5600X is out of stock in most regions, Amazon could not replace the processor, instead offering a full refund the item with an additional $5 in Amazon store credit. If only Amazon has spent some of that $5 on sufficient packaging…

This is not the only time that insufficient packaging has destroyed a Ryzen processor. The AMD subreddit has many examples of similar situations, where users receive Ryzen processors with damaged packaging or processors.  

Should AMD move away from PGA processors?

While this processor’s destruction happened due to Amazon’s negligence, it cannot be denied that this kind of damage would not have happened had AMD opted to create their Ryzen series processors using a pinless packaging design.

Intel’s processors and high-end AMD Ryzen Threadripper/Epyc processors feature an LGA (Land Grid Array) packaging design which features no pins. These processors require their pin-based CPU-to-motherboard interface to be moved onto motherboards, allowing them to be protected more easily than CPU-based pins.

Perhaps AMD should consider moving to an LGA socket design for their next-generation AM5 socket and Ryzen 6000 series of processors. Alternatively, AMD could invest in sturdier packaging for its Ryzen processors. 
  

Bent Pins - Amazon Destroys a Customers Ryzen 5 5600X by using insufficient packaging  
You can join the discussion on Amazon destroying AMD processors by using insufficient packaging on the OC3D Forums. 

Bent Pins - Amazon Destroys a Customers Ryzen 5 5600X by using insufficient packaging