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Rockstar Games Hangs Up on Its Customers

What can be done about this?

Rockstar Social Club accounts may be compromised

What can be done about this?

 

With DRM solutions being commonplace today it gives us gamers a very difficult problem, if we abide by the rules and buy all of our games from legitamate sources we often end up being tied down by them, for example games like Simcity and Assassin's Creed 2 on PC required an always online connection, even while only playing in single player, which makes it the term "pirated get a better experience of the game" become much more common when discussion certain titles. 

DRM is here to stay, but developers need to put in place better safeguards to prevent this kind of consumer dissatisfaction. 

 

Rockstar Social Club accounts may have been compromised

 

When it comes to changing the email address or the password of any account, it would be a good policy to not just send them an email, but also to be able to revert their details back using that email same email, so that a hack can be reset quickly, though if the email address of the user was compromised as well as the password that they use with it the problem still continues.  

Online security is a difficult problem, but at least with this safeguard in place a user could be more confident in their security if it was a failure on a developers or service's side, provided the user doesn't use the same password for their email address. 

 

How to fix some of those GTA V PC Errors

 

Rockstar have still made no comment on how they plan to secure the accounts of hacked users, and as of yet we are appalled at their treatment of their userbase. At this time I recommend that all users of the Rockstar Social Club change their passwords, if they haven't done so already and practice safe password usage (different password for every site etc).

For those looking for more information on GTA V, please take a look at our performance comparison and bug fixing guides.  

 

You can join the discussion on the Rockstar Social Club Hack and their appalling treatment of Hacked users on the OC3D Forums. 

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Most Recent Comments

22-04-2015, 14:06:08

ShaunB-91
you R*, we pay you but then you hang up, thats ridiculous.Quote

22-04-2015, 14:14:33

NeverBackDown
Waiting for the EA and UBI comparisons to show up...Quote

22-04-2015, 14:14:46

JR23
I never even knew games had phone support. I had someone glitch me practically infinite money in GTA Online and so opened a ticket online explaining I didn't intentionally exploit anything. They took care of it and removed all the extra moneyz without removing any of my stuff. Was pretty impressed with their support and diligence tbh.

JRQuote

22-04-2015, 14:16:56

NeverBackDown
Quote:
Originally Posted by JR23 View Post
I never even knew games had phone support. I had someone glitch me practically infinite money in GTA Online and so opened a ticket online explaining I didn't intentionally exploit anything. They took care of it and removed all the extra moneyz without removing any of my stuff. Was pretty impressed with their support and diligence tbh.

JR
Your so honestQuote

22-04-2015, 14:36:27

barnsley
How can it be that bad? Come on R*...

Atleast this isn't a security breach. Its just people using the same password/email combos from something else that was compromised and trying the various combos. Beats the usual thing of the passwords being stored plaintext on a server that is easy to get into.Quote
Reply
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