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Steam is allowing No Man's Sky purchasers get a refund after 2 hours of playtime

Steam is allowing No Man's Sky purchasers get a refund after 2 hours of playtime

Steam is allowing No Man's Sky purchasers get a refund after 2 hours of playtime

Steam is allowing No Man's Sky purchasers get a refund after 2 hours of playtime

 

Normally on Steam gamers can only refund their purchases when they have under 2 hours of gameplay time, have owned the title for under 14 days and have purchased the game on Steam. 

Now it seems that players of No Man's Sky have been able to receive refunds for the game even after the Steam's traditional refund limitations have passed, allowing a lot of unhappy PC gamers to get a refund for highly anticipated but ultimately disappointing release. 

A lot of consumers have been very unhappy with No Man's Sky, with a lot of the games critics stating that Hello Games, the developer behind the game had explicitly lied to consumers about features that would be included in the game, leaving many gamers with an end product which was nothing like what was originally advertised. 

One of the biggest complaints is the lack of PVP within the game, alongside a huge list of other features which are missing from the game.

 

  Steam is allowing No Man's Sky purchasers get a refund after 2 hours of playtime  

Those who are looking to refund the game should be able to do so by going into the "Help" menu on Steam, clicking on No Man's Sky under "games and applications" and selecting "It's not what I expected" and then ask for a refund. 

Refunds will be automatic for those who have played the game for under 2 hours and have owned the game for under 14 days, with those outside of those requirements having their request processed manually.

Players with over 12 hours of game time have already reportedly gotten refunds, so it is certainly worth a try if you were very disappointed in No Man's Sky. Right now Valve is assessing each claim on a case-by-case basis, so do not expect a guaranteed refund. 

 

Update - We have confirmed that Steam is no longer offering refunds for those that do not meet standard refund requirements. This means that you can only get a refund with under 2 hours of play and within 14 days of purchase. 

Valve has also placed this notice on the No Man's Sky Steam page. 

 

The standard Steam refund policy applies to No Man's Sky. There are no special exemptions available. Click here for more detail on the Steam refund policy.

 

You can join the discussion on No Man's Sky players getting refunds on Steam on the OC3D Forums

 

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Most Recent Comments

28-08-2016, 12:40:03

NeverBackDown
This really isn't news though.
With 2 hours or 14days or less, refunds are automatic. Anything more was up to Steams discretion. And they usually say yes provided it was a recent purchase and not one from long agoQuote

28-08-2016, 12:42:15

SeekaX
"Why are these features which weren't really supposed to be in the game not in the game?"
Doing the slightest bit of research before purchasing a game is just too much to ask for these days. And now papa Gaben needs to step in to make the kids stop crying.
The only valid reason for a refund after 2h of playtime should be poor performance, not 'i had unreasonable expectations'.
Oh well, i'm enjoying it for what it is and it's meeting the expectations i had, so i'll keep it.Quote

28-08-2016, 12:45:29

NeverBackDown
Quote:
Originally Posted by SeekaX View Post
"Why are these features which weren't really supposed to be in the game not in the game?"
Doing the slightest bit of research before purchasing a game is just too much to ask for these days. And now papa Gaben needs to step in to make the kids stop crying.
The only valid reason for a refund after 2h of playtime should be poor performance, not 'i had unreasonable expectations'.
Oh well, i'm enjoying it for what it is and it's meeting the expectations i had, so i'll keep it.
Normally yes I would agree. However they didn't really allow anyone to review it before release and they were locking it down to keep raising the hype. So in this instance, yeah I think it's fair. But if you waited s couple days after release, then that's your fault really..Quote

28-08-2016, 12:53:39

SeekaX
Quote:
Originally Posted by NeverBackDown View Post
Normally yes I would agree. However they didn't really allow anyone to review it before release and they were locking it down to keep raising the hype. So in this instance, yeah I think it's fair. But if you waited s couple days after release, then that's your fault really..
The game released on PS4 three days before it released on PC and like an hour after release you can find tons of gameplay videos. So whoever got surprised by the gameplay really didn't pay any attention.Quote

28-08-2016, 13:36:33

WYP
Jim Sterling did a very good piece on Hello Games' marketing of No Man's Sky.

https://www.youtube.com/watch?v=w2qKAX_QaoI

Hello Games did promise a lot of features that are not in the game and were very vague about what the game actually was until release.Quote
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