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Steam Refunds are Now Available

Steam Refunds are Now Available

Steam Refunds are Now Available

Steam Refunds are Now Available

 

You can now receive refunds on Steam, allowing gamers to finally be able to return their game within 14 days of purchase. This brings the Steam Store in line with many consumer laws, allowing gamers to return their products if it is found defective within the first 2 hours of gaming.

While Valve do say that you can return your games "for any reason" it has to be done before you have ran the game for 2 hours, which should be long enough in most cases to decide if your purchase was a worthwhile or if the game is question is broken or otherwise non-functional. All returns can be made to whatever payment method that you initially used or placed directly into your Steam Wallet.

 

Steam Refunds are Now Available  

Below is what Valve have to say on Steam Refunds over on their main website;

 

You can request a refund for nearly any purchase on Steam—for any reason. Maybe your PC doesn't meet the hardware requirements; maybe you bought a game by mistake; maybe you played the title for an hour and just didn't like it.

It doesn't matter. Valve will, upon request via help.steampowered.com, issue a refund for any reason, if the request is made within fourteen days of purchase, and the title has been played for less than two hours. There are more details below, but even if you fall outside of the refund rules we’ve described, you can ask for a refund anyway and we’ll take a look.

You will be issued a full refund of your purchase within a week of approval. You will receive the refund in Steam Wallet funds or through the same payment method you used to make the purchase. If, for any reason, Steam is unable to issue a refund via your initial payment method, your Steam Wallet will be credited the full amount. (Some payment methods available through Steam in your country may not support refunding a purchase back to the original payment method. Click here for a full list.)

Where Refunds Apply

The Steam refund offer, within two weeks of purchase and with less than two hours of playtime, applies to games and software applications on the Steam store. Here is an overview of how refunds work with other types of purchases.

Refunds on Downloadable Content
(Steam store content usable within another game or software application, "DLC")

DLC purchased from the Steam store is refundable within fourteen days of purchase, and if the underlying title has been played for less than two hours since the DLC was purchased, so long as the DLC has not been consumed, modified or transferred. Please note that in some cases, Steam will be unable to give refunds for some third party DLC (for example, if the DLC irreversibly levels up a game character). These exceptions will be clearly marked as nonrefundable on the Store page prior to purchase.

Refunds on In-game Purchases

Steam will offer refund for in-game purchases within any Valve-developed games within forty-eight hours of purchase, so long as the in-game item has not been consumed, modified or transferred. Third-party developers will have the option to enable refunds for in-game items on these terms. Steam will tell you at the time of purchase if the game developer has opted to offer refunds on the in-game item you are buying. Otherwise, in-game purchases in non-Valve games are not refundable through Steam.

Refunds on Pre-Purchased Titles

When you pre-purchase a title on Steam (and have paid for the title in advance), you can request a refund at any time prior to release of that title. The standard 14-day/two-hour refund period also applies, starting on the game’s release date.

Steam Wallet Refunds

You may request a refund for Steam Wallet funds within fourteen days of purchase if they were purchased on Steam and if you have not used any of those funds.

Refunds on Bundles

You can receive a full refund for any bundle purchased on the Steam Store, so long as none of the items in the bundle have been transferred, and if the combined usage time for all items in the bundle is less than two hours. If a bundle includes an in-game item or DLC that is not refundable, Steam will tell you if the whole bundle is refundable during check-out.

Purchases Made Outside of Steam

Valve cannot provide refunds for purchases made outside of Steam (for example, CD keys or Steam wallet cards purchased from third parties).

VAC Bans

If you have been banned by VAC (the Valve Anti-Cheat system) on a game, you lose the right to refund that game.

Movies

We are unable to offer refunds for movies on Steam.

Refunds on Gifts

We are unable to offer refunds for gifts after they have been redeemed by the recipient.

Abuse

Refunds are designed to remove the risk from purchasing titles on Steam—not as a way to get free games. If it appears to us that you are abusing refunds, we may stop offering them to you. We do not consider it abuse to request a refund on a title that was purchased just before a sale and then immediately rebuying that title for the sale price.

How to Request a Refund

You can request a refund or get other assistance with your Steam purchases at help.steampowered.com.

 

Steam Refunds are Now Available  

This move from Valve does a lot to help mend consumer relations with the company after their recent attempt at adding paid modding to the platform. While it is arguable that this option should have been a part of Steam from the start, it is great to see that Valve has been making an effort to try to defend the consumer. 

In recent year Valve has lowered itself in the eyes of many consumers,  offering a larger and larger amount of broken or other games which would previously have been considered to bad for the Service. Steam is no longer the highly curated storefront that it was initially, with the whole Skyrim Paid modding fiasco being the peak of Steam's ignorance in this regard.

Hopefully as Valve moves into the future Valve will continue to make Steam a better environment for consumers, but right now it is hard to tell what the future hold for the platform.

 

You can join the discussion on Steam's new Refund Policy on the OC3D Forums.  

 

 

You are now able to get refunds on Steam "for and reason", provided you have not played the game for over two hours. Thoughts?http://www.overclock3d.net/articles/software/steam_refunds_are_now_available/1

Posted by OC3D on Tuesday, 2 June 2015
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Most Recent Comments

02-06-2015, 15:58:51

AlienALX
All I can say is... About bloody time.Quote

02-06-2015, 16:08:34

WYP
Quote:
Originally Posted by Vault-Tec View Post
All I can say is... About bloody time.
Exactly. Steam needed this years ago.Quote

02-06-2015, 18:53:57

demonking
awesome newsQuote

02-06-2015, 23:16:17

Kushiro
New way to trial games for some Quote

02-06-2015, 23:29:27

NeverBackDown
I read about this today too! Though this article imo was easily the best. However I haven't seen any info on it being effective immediately?

I also liked this part:
Quote:
We do not consider it abuse to request a refund on a title that was purchased just before a sale and then immediately rebuying that title for the sale price.
Honestly I think that is great for them to do that. This is a step in the right direction.Quote
Reply
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