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Lenovo hit with lawsuit over Superfish Adware

Lenovo hit with lawsuit over Superfish Adware

Lenovo hit with lawsuit over Superfish Adware

Lenovo hit with lawsuit over Superfish Adware

 

Unhappy consumers have hit Lenovo with a class-action lawsuit over pre-loading the Superfish Adware on some of their consumer PCs. The lawsuit was filed late last week against both Lenovo and Superfish, charging both companies for “fraudulent” business practices as Lenovo PCs are made vulnerable to malware and malicious attacks due to the pre-loading of the adware.

Lenovo and Superfish are also accused of damaging their units by the installation of what the Plaintiff, Jessica Bennett, calls "spyware" and has accused the companies of making money by studying her internet habits and invading her privacy.

Jessica Bennet had purchased a Yoga 2 laptop in order to do business and communicate with her clients. After using the laptop for a while she noticed that "spam advertisements" were appearing on her clients websites, some of which included "scantily clad women",  and after seeing similar ads on other websites see investigated the issue, assuming her laptop was hacked or had spyware. After scouring the internet from forum post to forum post, she found that there was similar behaviour in  other Lenovo laptops, which she the found to be due to the Superfish adware.

More startling yet was the ability Superfish has to intercept otherwise secure communications and leave affected laptops vulnerable to attack. 

 

Lenovo hit with lawsuit over Superfish Adware  

Lenovo has issued this statement regarding the Superfish issue;

 

"We know that millions of people rely on our devices every day, and it is our responsibility to deliver quality, reliability, innovation and security to each and every customer.  In our effort to enhance our user experience, we pre-installed a piece of third-party software, Superfish (based in Palo Alto, CA), on some of our consumer notebooks.  The goal was to improve the shopping experience using their visual discovery techniques. 
 
In reality, we had customer complaints about the software.   We acted swiftly and decisively once these concerns began to be raised.  We apologize for causing any concern to any users for any reason – and we are always trying to learn from experience and improve what we do and how we do it.
 
We stopped the preloads beginning in January.  We shut down the server connections that enable the software (also in January), and we are providing online resources to help users remove this software.   Finally, we are working directly with Superfish and with other industry partners to ensure we address any possible security issues now and in the future.  Detailed information on these activities and tools for software removal are available here:
 
http://support.lenovo.com/us/en/product_security/superfish
http://support.lenovo.com/us/en/product_security/superfish_uninstall


To be clear: Lenovo never installed this software on any ThinkPad notebooks, nor any desktops, tablets, smartphones or servers; and it is no longer being installed on any Lenovo device.  In addition, we are going to spend the next few weeks digging in on this issue, learning what we can do better.  We will talk with partners, industry experts and our users.  We will get their feedback.  By the end of this month, we will announce a plan to help lead Lenovo and our industry forward with deeper knowledge, more understanding and even greater focus on issues surrounding adware, pre-installs and security.  We are confident in our products, committed to this effort and determined to keep improving the experience for our users around the world."

 

Many anti-virus and spyware programs like Windows Defender are already removing the spyware from affected laptops, but who knows how many PC could have been attacked in the meantime. 

Lenovo has not commented on the Lawsuit yet. 

Hopefully this will start a movement for manufacturers to move toward a more stock version of Windows in their Systems in the future, as most of the software we find preloaded in our systems today are useless for most users to say the least. System makers will take note of this event and hopefully it will prevent similar events happening in the future. 

 

You can join the discussion on Lenovo getting hit by a lawsuit over Superfish on the OC3D Forums.

 

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Most Recent Comments

23-02-2015, 08:06:26

barnsley
Its what you get for not buying a f**king thinkpad/non buisness spec laptop. They tend to be pretty bloatware free too.

As people have said with the Nvidia lawsuit this could have a knock on to other manufacturers as well, which is a good thing as some of the stuff put on laptops these days beggars belief. However, as bloatware is how most companies make more profit from laptops (as it is a low margin business) it could drive prices up, especially on lower end stuff.

That said I've worked with quite a few Lenovo products and I only really came across Superfish on lower end ultrabooks (such as the yoga 2 mentioned here). My old Yoga Pro didn't have it and that was quite an investment.Quote

23-02-2015, 08:21:51

Thelosouvlakia
Lenovo laptops at least the low end ones are badly build. The cooling fans stop, hard drives stop working. I've already had 4 casesQuote

23-02-2015, 08:26:52

barnsley
Quote:
Originally Posted by Thelosouvlakia View Post
Lenovo laptops at least the low end ones are badly build. The cooling fans stop, hard drives stop working. I've already had 4 cases
Never buy new cheap windows laptops full stop. Always go for reconditioned ex business/even used. You can get suprisingly good stuff for the price of a new £300 budget laptop.

I have never had a lenovo laptop die on me or my family, but thats probably down to them being thinkpads.Quote

23-02-2015, 08:29:33

Warchild
I'm using a Lenovo Thinkpad for work. Our IT department have murdered its performance through their closed windows updates and constant access attempts to the main network. It works slower than ever.

Also feels quite cheaply built as you state. But battery is pretty impressive at least. Don't think I would ever buy one though. then again. I am not a fan of laptops anyway. Stationary ftw!

that being said. I dropped it on the floor and it took the hit and kept on going without so much as a dent so kudos to that for sure.Quote

23-02-2015, 08:37:02

barnsley
http://www.blogcdn.com/www.engadget....12/w700ds2.jpg
Dream laptop right there.


From what everyone says, it does seem that Lenovo don't build them like IBM did back in the day. I've never really thought about comparing an IBM and a Lenovo side by side.

-edit-
To get back on track, you'd imagine Lenovo would act more urgently/do something more as they do have a lot of juicey government/big security contracts and even though this is only on home-aimed products you'd think they would atleast do something more drastic.Quote
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