Samsung recalls all Galaxy Note 7 phones

Published: 11th October 2016 | Source: The Verge | Author: Mark Campbell

Samsung has just recalled all Galaxy Note 7 phones, even those that have already been replaced. This means that even post-recall Note 7 phones that are marked as safe could be a potential danger to users.

A Samsung spokesperson has made this statement to The Verge, asking all Note 7 users to power down their phones and return their phone to their retailer for a refund. Now Note 7 owners cannot even trade in their phone for a "safe" model, which means that existing Samsung Note 7 users will need to switch to a competing device.

Samsung will ask all carrier and retail partners globally to stop sales and exchanges of the Galaxy Note 7 ... Consumers with an original Galaxy Note 7 or replacement Galaxy Note 7 should power down and take advantage of the remedies available, including a refund at their place of purchase.

This comes after several reports of replacement, post-recall, Galaxy Note 7 phones exploding or catching fire, prompting the US networks AT&T and T-Mobile and the UK networks Vodaphone and EE to already stop replacing or selling new Note 7 devices.

Last month Samsung confirmed that the Galaxy Note 7's overheating issue is caused by a rare manufacturing error which allows the battery's anode and cathode (positive and negative electrodes) to come into contact. This allows the mobile to discharge its battery very quickly into itself, causing a large amount of heat build up which causes the phone's lithium-ion battery to catch fire.

Samsung recalls all Galaxy Note 7 phones

One thing that is worth noting is that Samsung is not using the word recall to describe their latest action, hoping to avoid the negative consequences of having to recall a product twice. This is a huge hit to Samsung's reputation, as this is not only giving them an unwanted association with the term "exploding phone" but a product that has been marked as "safe" from the manufacturer has now been proven to be unsafe for public use.

You can join the discussion on Samsung's Galaxy Note 7 recall on the OC3D Forums.

Samsung has just recalled all Galaxy Note 7 phones, even those that have already been replaced. https://t.co/uOyHvnVEg0 pic.twitter.com/qpYXB4vKEr
— OC3D (@OC3D) October 11, 2016

Most Recent Comments

11-10-2016, 04:46:56

SuB

That has to sting

but to be expected.Quote

11-10-2016, 05:59:03

Type-8

Ouch. As bad as it is though, the whole saga could work out well for me.... heres my reasoning:

The contract on my S6 runs out midway through next year, and my plan was to upgrade to a Note as my next phone. I figured once my contract is up i'll hold out a few months for the Note 8 to release then, assuming i like it, ill get one.

My thoughts go like this. Its not like Samsung are going to let this happen again, theres too much at stake. Also, because the Note 7 was such a PR nightmare, Samsung are going to have to hit it out of the park with the Note 8 if they want to win back fans.

Basically, Samsung can't afford for the Note 8 to be anything short of Brilliant. And that suits me just fine.Quote

11-10-2016, 06:16:59

SuB

To be fair, the 7 was kind of just an iteration on the edge's but with a pen hence, S7, S7 Edge, and Note 7, so the 8 will need to be pretty special tbh.Quote

Samsung recalls all Galaxy Note 7 phones