Some Dell XPS 9550 and Precision 5510 notebooks are suffering from battery swelling issues

Some Dell XPS 9550 and Precision 5510 notebooks are suffering from battery swelling isses

Some Dell XPS 9550 and Precision 5510 notebooks are suffering from battery swelling issues

“Battery Swelling” is amongst the scariest phrases to hear amongst users of mobile technology, especially after Samsung’s release of the Galaxy Note 7 smartphone last year. 
 
We have been made aware that Dell, one of today’s largest manufacturers of desktop and notebook PCs, has been contacting their customers regarding “Battery Swelling” issues on their XPS 9550 and Precision 5510 series notebooks, after a large number of customer complaints and returns. 
 
In response to this, Dell is in the process of contacting all purchasers of these notebooks from their website who they believe own notebooks with specific “Service Tags” and offering to replace their notebook’s battery free of charge. The service tag in question is “FJF8G72”, though at this time we do not know if the issue is exclusive to this service tag. 

Those who are affected by this battery swelling issue will notice that the chassis or touchpad will be bulging under the stress of the notebook’s swollen battery, as can be seen in the image below.  

Below is an excerpt from Dell’s customer emails regarding this issue. 

  

Dell has recently noticed that certain customers who purchased the Dell XPS 9550 and/or Precision 5510 system(s) may be experiencing batteries swelling or bulging. 
According to our records, your Dell System(s) may be impacted by this issue.  As part of a proactive effort, Dell would like to offer to replace the battery for each affected Service tag(s) identified below.
Please find the Service Tag numbers we discussed below:

Service Tag(s) 
FJF8G72

If any of your system(s) are already exhibiting symptoms of a bulging battery such as the chassis or palmrest bulging please contact Dell technical support for the quickest support on those systems only. Please reference QNA44171 
For any systems listed above that are not exhibiting symptoms please provide us with the following shipping data, to make the necessary arrangements to deliver the proposed solution.

•    Service Tag(s)
•    Customer Company Name/Team Name (if applicable)
•    Contact Name
•    Phone Number
•    Email address (if available)
•    Service Location Address(s)
•    Comments

PLEASE NOTE: All affected parts MUST be returned to Dell per the instructions provided in the packaging within 14 business days of receipt.

If you need assistance or have any other questions please contact Dell Tech Support.  Dell provides several online and telephone-based support and services options. Availability varies by country and product, and some services may not be available in your area. To contact Dell for sales, technical support, or customer service issues please visit www.dell.com/support and select the contact method that best suits your needs. Please reference QNA44171 if in regard to this notice.

Some Dell XPS 9550 and Precision 5510 notebooks are suffering from battery swelling isses

 

At this time we have found several cases where users of this notebook have suffered from this issue, though we have not come across any cases where more catastrophic damage has occurred, such as a battery explosion, smoke or a fire. Even so, owners of Dell’s XPS 9550 and Precision 5510 series notebooks should contact Dell immediately to ensure that their devices are safe to use.

You can join the discussion on Dell’s XPS 9550 and Precision 5510 notebooks suffering from “Battery Swelling” issues on the OC3D Forums. 

Some Dell XPS 9550 and Precision 5510 notebooks are suffering from battery swelling isses

Some Dell XPS 9550 and Precision 5510 notebooks are suffering from battery swelling issues

“Battery Swelling” is amongst the scariest phrases to hear amongst users of mobile technology, especially after Samsung’s release of the Galaxy Note 7 smartphone last year. 
 
We have been made aware that Dell, one of today’s largest manufacturers of desktop and notebook PCs, has been contacting their customers regarding “Battery Swelling” issues on their XPS 9550 and Precision 5510 series notebooks, after a large number of customer complaints and returns. 
 
In response to this, Dell is in the process of contacting all purchasers of these notebooks from their website who they believe own notebooks with specific “Service Tags” and offering to replace their notebook’s battery free of charge. The service tag in question is “FJF8G72”, though at this time we do not know if the issue is exclusive to this service tag. 

Those who are affected by this battery swelling issue will notice that the chassis or touchpad will be bulging under the stress of the notebook’s swollen battery, as can be seen in the image below.  

Below is an excerpt from Dell’s customer emails regarding this issue. 

  

Dell has recently noticed that certain customers who purchased the Dell XPS 9550 and/or Precision 5510 system(s) may be experiencing batteries swelling or bulging. 
According to our records, your Dell System(s) may be impacted by this issue.  As part of a proactive effort, Dell would like to offer to replace the battery for each affected Service tag(s) identified below.
Please find the Service Tag numbers we discussed below:

Service Tag(s) 
FJF8G72

If any of your system(s) are already exhibiting symptoms of a bulging battery such as the chassis or palmrest bulging please contact Dell technical support for the quickest support on those systems only. Please reference QNA44171 
For any systems listed above that are not exhibiting symptoms please provide us with the following shipping data, to make the necessary arrangements to deliver the proposed solution.

•    Service Tag(s)
•    Customer Company Name/Team Name (if applicable)
•    Contact Name
•    Phone Number
•    Email address (if available)
•    Service Location Address(s)
•    Comments

PLEASE NOTE: All affected parts MUST be returned to Dell per the instructions provided in the packaging within 14 business days of receipt.

If you need assistance or have any other questions please contact Dell Tech Support.  Dell provides several online and telephone-based support and services options. Availability varies by country and product, and some services may not be available in your area. To contact Dell for sales, technical support, or customer service issues please visit www.dell.com/support and select the contact method that best suits your needs. Please reference QNA44171 if in regard to this notice.

Some Dell XPS 9550 and Precision 5510 notebooks are suffering from battery swelling isses

 

At this time we have found several cases where users of this notebook have suffered from this issue, though we have not come across any cases where more catastrophic damage has occurred, such as a battery explosion, smoke or a fire. Even so, owners of Dell’s XPS 9550 and Precision 5510 series notebooks should contact Dell immediately to ensure that their devices are safe to use.

You can join the discussion on Dell’s XPS 9550 and Precision 5510 notebooks suffering from “Battery Swelling” issues on the OC3D Forums.