Bambu Lab officially recalls ALL of their A1 3D printers over heatbed safety concerns
Bambu Lab wants ALL A1 users to stop using their A1 3D printers
After removing their A1 3D printer from sale, Bambu Lab have officially issued a recall for all of their A1 3D printers over heatbed safety concerns. While the company has found that only 0.1% of all sold A1 3D printers have faced this specific heatbed problem, Bambu Lab wants to ensure the absolute safety of customers. Bambu Lab have also urged all A1 users to stop using their 3D printers.
Why is the Bambu Lab issued a recall for the A1?
Bambu Lab have discovered that the heatbed cable on their A1 3D printers can be damaged. This can happen during transit, setup or due to other external factors. This damage can result in strange heatbed behaviour, like unstable temperatures. Damaged cables can also overheat and become charred, and there is a report that one user had their cable catch fire.
More information about Bambu Lab’s recall of their A1 3D printer is available here.
This is an update to the recall announced in A1 Heatbed Cable Callback https://t.co/dltgziNuJ8
— Bambu Lab (@BambulabGlobal) February 4, 2024
Bambu Lab A1 3D printer owners can now return their 3D printer to Bambu Lab for a full refund, regardless of the condition of the printer. Additionally, those who refund the printer will recieve an additional $80 discount voucher for the Bambu Lab store. Alternatively, Bambu Lab can ship replacement heatbeds that A1 users can install themselves. Users who opt for this option will receive a $120 discount voucher for the Bambu store.
Given the challenges customers face in reliably assessing cable damage on their own, and to ensure our customers’ absolute safety, we are extending the recall to include all A1 printers currently in the market, regardless of their condition.
We strongly urge all customers to stop using their A1 printers until the issue has been resolved.
Recognizing the significant inconvenience this may cause, we are offering the following compensation options for customers who purchased through our online store, listed below:
Option 1 – Return for Refund
We know no one wants to ground their printer and wait months for a replacement, so all customers can return their A1 and receive a 100% refund of their purchase. This means that you will need to repackage your printer and ship it back to us, just like you would do with a regular return.
This process can take up to 15 business days until the refund is processed depending on shipping conditions and other potential delays, but we will do our best to solve this as quickly as possible and refund you the cost.
In case you wish to switch to another Bambu Lab model immediately and continue printing, we will provide an additional $80 discount voucher (equivalent discounts will be provided across different stores and regions) for customers returning the printer.
This discount applies to the A1 Mini, P1, and X1 series printers from our store, so you can order a replacement and get back to printing in the shortest amount of time possible.
Of course, you can also use it to buy an A1 printer when it becomes available again. We expect the new batch of A1 printers with the revised cable to be available around May.
Option 2 – Wait for Heatbed Availability and Replace It
Some of our customers might wish to keep their printer to avoid the return hassle, and simply replace the heatbed when the new one becomes available (expected around the end of March, as we plan to airship it to local warehouses).
If you prefer to keep your A1 printer and replace the heatbed when the new upgraded unit is available, we will provide a $120 discount voucher (equivalent discounts will be provided across different stores and regions) valid for any product in our online store as compensation for the extended wait, which will be provided when the heatbed is delivered.
We have a detailed Wiki article on this topic and a YouTube video to guide you through the process which should take around 20 minutes.We will ensure this guidance is further improved until the new heatbeds become available.
Please carefully check the information before deciding to choose this option, to ensure you are comfortable with the process of replacing the heatbed. We would also want to mention that the warranty period in this case is increased with an additional 6 months of coverage.
Also note that in some countries, due to regulations, this self-replacement of the bed by the customer may not be an option and in this case, the only solution is to return the printer for a refund.
Bambu Lab plans to make replacement heatbeds available for their A1 3D printers in March. The company also expects revised A1 3D printer models to become available “around May”. These revised models should be immune to this specific flaw.
You can join the discussion on Bambu Lab recalling their A1 3D printer on the OC3D Forums.