Intel offers warranty extension for boxed 13th/14th generation CPUs

Intel offers a two year warranty extension for boxed 13th/14th generation processors

Intel has announced that they are offering owners of boxed 13th/14th generation desktop CPUs a two year warranty extension. This change will increase the warranty period of these CPUs from three to five years.

This announcement comes after months of reporting on instability issues facing Intel 13th/14th generation “Raptor Lake” CPU users. This extended warranty announcement also comes on the same day that news of a potential class action lawsuit against Intel came to light.

Below is Intel’s announcement of their extended warranty support for 13th/14th generation desktop CPUs.

Extended Warranty Support

Intel is committed to making sure all customers who have or are currently experiencing instability symptoms on their 13th and/or 14th Gen desktop processors are supported in the exchange process. We stand behind our products, and in the coming days we will be sharing more details on two-year extended warranty support for our boxed Intel Core 13th and 14th Gen desktop processors.

In the meantime, if you are currently or previously experienced instability symptoms on your Intel Core 13th/14th Gen desktop system:

• For users who purchased systems from OEM/System Integrators – please reach out to your system manufacturer’s support team for further assistance.
• For users who purchased a boxed CPU – please reach out to Intel Customer Support for further assistance.

At the same time, we apologize for the delay in communications as this has been a challenging issue to unravel and definitively root cause.

With their statement, Intel has apologised for their “delay in communications” regarding Raptor Lake’s stability issues. The company states that this is because of the challenges that Intel faced uncovering the true cause of these CPU stability issues.

Intel has confirmed that a firmware update is in the works that should prevent more CPUs from becoming unstable. That said, this update will only act as a preventative measure, and shouldn’t boost the stability of already damaged/unstable Intel processors. Users with unstable processors should contact Intel customer services to get their processors replaced under warranty.

You can join the discussion on Intel extending the warranty of their boxed 13th/14th generation CPUs on the OC3D Forums.