Nintendo does not consider dead pixels on the Switch a defect
Nintendo does not consider dead pixels on the Switch a defect
Nintendo does not consider dead pixels on the Switch a defect, calling it “normal” and “not to be considered a defect”. This means that Nintendo Switch owners may have issues returning their Switch consoles if they suffer from this issue, at least if they try to return the console directly to Nintendo.
Below is Nintendo’s statement on the matter in their troubleshooting FAQ.
Small numbers of stuck or dead pixels are a characteristic of LCD screens. These are normal and should not be considered a defect.
Dead pixels as a huge issue for LCD screens, especially in low-resolution screens where the displays are expected to held close to the user. This means that some Nintendo Switch users will likely suffer from dead pixels, with no official support from Nintendo which will allow them to RMA or otherwise exchange their console.
Those who have Nintendo Switch consoles with dead pixels should return to their retailer for a refund or an exchange, though given the fact that the console is out of stock at most retailers an exchange may not be possible.
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