Phison shrugs off Windows 11 SSD failure reports after failing to replicate the issue

After 4,500 hours of testing, Phison dismisses reports of Windows 11 update-related SSD failures

Phison has released a new statement to confirm that they have been unable to reproduce reported SSD issues with Windows 11 update KB5063878 and KB5062660. Furthermore, the company has also stated that none of its partners have reported issues affecting their drives.

While Phison will continue to monitor this situation, it sounds like the issue was overblown. After 4,500 hours of testing over 2,200 test cycles, Phison has been unable to replicate any of the problems reported.

Phison was significantly impacted by reports of SSD-related issues following the latest set of “Patch Tuesday” updates for Windows 11. Matters were made worse as fake documents were circulated online listing affected SSD controllers. Thankfully, Phison was able to debunk these false documents and clarify the matter.

As stated on August 18, Phison was made aware of the KB5063878 and KB5062660 updates on Windows 11 that potentially impacted several storage devices, including some supported by Phison. In response, Phison dedicated over 4,500 cumulative testing hours to the drives reported as potentially impacted and conducted more than 2,200 test cycles. We were unable to reproduce the reported issue, and no partners or customers have reported that the issue affected their drives at this time.

Phison remains committed to the highest standards of reliability and continues to closely monitor the situation in collaboration with our industry partners.

Best Practices for End Users

While our validation testing has not identified any concerns related to these Windows 11 updates, we have shared industry best practices to support high-performance storage devices. We continue to advise users that for extended workloads, such as transferring large files or decompressing large archives, make sure a proper heatsink or thermal pad is used with the storage device. This helps maintain optimal operating temperatures, reduces the likelihood of thermal throttling, and ensures sustained performance.

For users with questions or potential troubleshooting needs, please contact [email protected].

– Phison

In their latest statement, Phison has recommended that users who do “extended workloads” with their SSD use a suitable heatsink. This ensures optimal operating temperatures and sustained performance. This advice is unrelated to recent reports of SSD issues, but it is merely a suggestion that heavy SSD users should ensure their storage solutions are adequately cooled.

You can join the discussion on Phison’s SSD testing on the OC3D Forums.